Refund and Returns Policy
Thank you for shopping at EXUALS. Please read our return and refund policy carefully before making a purchase.
🔒 All Sales Are Final
Due to the intimate nature of our products and strict hygiene regulations, all sales are final. Once a product has been opened or used, it cannot be returned or exchanged under any circumstances.
We strongly advise customers to review all product information carefully before purchasing. If you have any questions, please feel free to contact our customer support team at support@exuals.com.
🛠 Quality Issues
If you receive a product that is defective or damaged due to manufacturing issues, you may be eligible for a resolution.
Please contact us within 7 days of delivery at support@exuals.com with the following:
- Your order number
- Clear photos or video of the defect
- A brief description of the issue
Our team will review your request and provide further instructions. Requests submitted after 7 days of receipt will not be accepted.
🚫 Non-Returnable Items
In accordance with health and safety regulations, we do not accept returns or exchanges for the following:
- Opened or used products
- Items without original packaging
- Intimate and personal care goods
- Products returned without prior approval
Please do not send products back without contacting us first.
📦 Shipping & Responsibility
- Customers are responsible for all return shipping costs.
- Shipping fees are non-refundable.
- If a refund is issued due to a verified defect, the cost of return shipping may be deducted unless otherwise agreed upon.
- We recommend using a trackable shipping method when returning products.
❓Need Help?
For any questions or concerns about your order, please contact our customer support at:
We are here to ensure your experience with EXUALS is safe, satisfying, and secure.